Published for production-prelaunch review. Final professional legal review is pending; no legal review or legal advice is claimed. Live purchases are not enabled.
Plans and currency
Standard monthly plan prices are Starter $499, Growth $999, and Pro $1,999, in USD. Included capacity is shown on the pricing page. Enterprise pricing is arranged separately.
These are the published plan prices, not a charge for using Sandbox checkout. Any future real subscription, taxes, usage charges, and renewal terms must be disclosed before you authorize live payment. A test account or saved test payment method will not be silently converted into a paid subscription.
Monthly subscriptions and cancellation
Use fictional details and Stripe test payment information only. Sandbox invoices, renewals, and payment results simulate the subscription lifecycle; they do not move real funds.
Subscriptions renew monthly unless canceled. There is no long-term contract requirement. An organization owner can cancel through Settings → Billing or the configured Stripe Customer Portal. Cancellation normally becomes effective at the end of the paid billing period, and access remains through that period. Review the effective date before confirming. A separately confirmed immediate cancellation can end paid access sooner.
Canceling a subscription and deleting a workspace are separate requests. Cancellation does not automatically erase organization records.
Refunds, unexpected charges, and disputes
There is no real payment to refund from current Sandbox checkout. The subscription policy prepared for paid service does not provide prorated refunds for unused time by default. Duplicate charges, billing errors, and exceptional cases may be reviewed. Refunds are provided where required by law.
If you believe you received an unexpected real charge associated with Reclose, email our support address with the date, amount, and a safe reference so it can be investigated. Do not send card numbers, security codes, or banking passwords. Contacting Reclose does not limit any rights you may have through your payment provider or applicable law.
Failed payments and account access
A failed or past-due payment may restrict paid access after the applicable billing handling. Review the billing status and payment details in Settings → Billing or the Customer Portal. A checkout return page, a client-side success message, or a saved payment method does not by itself activate a subscription. Reclose verifies subscription state with its billing provider.
An access restriction does not automatically delete workspace data or remove communication safeguards. Do not create a second subscription to work around an existing payment problem; manage the existing subscription instead.
Founding Partner offer
30-day pilot → 40% off for 12 months → standard price afterward. Approved organizations receive up to 30 days free, followed by exactly 12 monthly billing periods at 40% off their selected plan. At the published standard prices, Starter is $299.40 per month instead of $499, Growth is $599.40 instead of $999, and Pro is $1,199.40 instead of $1,999 during the discount period, in USD.
After the 12 discounted periods, the subscription automatically returns to the current standard plan price. This is not a lifetime discount. There is no long-term contract requirement; customers may cancel under the normal policy. Upgrades and downgrades do not extend or restart the original promotional period.
Eligibility is explicitly approved for the organization and checked on the server. The offer is not automatic for every signup. Review your approved pilot length, selected plan, discount start and end dates, and post-promotion price before authorizing checkout. Future taxes or separately configured usage charges must be disclosed before a real payment is authorized. Sandbox promotion testing creates no real charge or paid commitment.
Business and support
Reclose is the public-facing brand, operated by Anna Kubiak in the United States. For billing or support, email sales@getreclose.com.